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FAQ

 Once your order has left our warehouse it is then in the hands of Royal Mail.  Please note we only track parcels with the value of £25 and above and £10 and above for International orders.  Please contact your local Royal Mail depot to inquire about your parcel before reporting them lost or missing to us many thanks. 

 

 

 

Is it safe?

At Sparkle Fantasy we advise you to use glitter at your own discretion –  the glitter has been used safely to enhance the eye and other facial features for years by the fashion industry, makeup artists and the general public, so we think (although nothing is 100% guaranteed in this life), if used sensibly you won’t have any problems. Our testing team have used it around eyes for the past 9  years (almost daily!) and have not experienced any irritation or scratching.

We think it’s a common-sense thing, reduce the chance of any irritation by applying correctly, using the ‘mixing first’ method we suggest and do not apply to the actual water line and you will be fine.

Our glitter suppliers recommend our cosmetic glitter to anyone over the age of 3 so inherently it is a very safe product to use, but we do stress that the use is at your own risk and to use your own common sense when applying, that is, if you don’t feel safe or confident applying glitter to the eyes and lips then use to highlight and beautify other areas.

Why has my pressed glitter developed a green tinge?

We understand his looks alarming! especially after the 'mold debacle' of 2016 which involved another glitter company in America. 

However please do not worry hen this happens we use just enough preservative in our pressed glitter liquid to prevent any bacteria from ever forming within an eyeshadow. 

What you are seeing here is that the glitter particle has lost pigment due to drying out and/or oxidization to the air. The underlying polymer ( plastic particle ) unfortunately has a light green colour to it and can look alarming.  The shades that we have found that are more likely to lose their pigment are MochaShine and ShinneringSand. If you do notice this happening to your glitters contact us with photo's of them and we will happily replace them.  Please then discard the glitters that have lost pigment as obviously they will no longer perform for you.

 

What are your ingredients in the GlitterFix Liquid?

Our fab Glitter Fix is completely water based and lightweight! It doesn't contain any fragrance which can sometimes irritate the eye area. 

Aqua (Water) Polysorbate 20, Butylene, Glycol, PVP, Phenoxyethanol, Ethylhexylglycerin, Glycerin, Hydrolyzed Corn Protein, Hydrolyzed Soy Protein, Hydrolyzed Wheat Protein, Panthenol.

7) Are you vegan and animal Friendly?

We are fully vegan and completely animal friendly, we check all elements of our supply chain on a continuous basis to ensure that we are fully vegan and animal friendly.

How can I order?

You can order directly on the website. We also have many stockists around the world that you can order from. If you are worried about the authenticity of a stockist then please do not hesitate to contact us and we can provide any information required.

What is the status of my order?

Once we receive your order, we will download it and process it through our systems, this is when it is marked as complete. 

How do you send out orders?

We send all orders out by Royal Mail or by international Air Mail (and handled by your local postal service e.g. USPS, Canadian Post, Emirates Post etc.).

Orders in the UK that are over £20.00 will go by Royal Mail Second Class Signed For post.

International orders over £30.00 will go by international signed For.

UK orders over £100.00 will go by Interlink Courier where possible (we can’t guarantee this).

International orders over set amounts can possibly be sent out by international couriers (however this isn’t guaranteed and is at our discretion).

I haven’t had a dispatch email yet?

We don’t currently provide these at the moment, your order will be dispatched within the 7 working days after the order has been placed, unless notified otherwise.

I haven’t received a confirmation email, has my order gone through?

Please check your spam folder first to ensure it hasn’t gone in there. If it isn’t in there, please check your PayPal or bank statement to check that payment has gone through before contacting us. It can be as simple as an email address which hasn’t been put in correctly so this is why it isn’t coming through.

I need to cancel my order; how do I go about this?

If you wish to cancel an order then please email us within 48 hours of the order being placed. When we have this, we will confirm by email that you wish to process the cancellation. Your order will be processed if we do not have the confirmation of this. Please note that we do this to ensure that you are happy with cancelling your order.

I would like to return my order for a refund, how do I do this?

If you would like to get a refund, then we can accept refunds on strict basis only. The glitters are unopened in any manner and are completely unused. We are unable to accept refunds for brushes or the GlitterFix Liquid for health and safety reasons. If you return these they will be disposed of but will not be refunded, unless there has been a prior agreement to a refund.

 

 

How do I contact you?

You can contact us through the contact page on the website. However, please ensure that you have read the FAQ’s to ensure that your query isn’t already answered there.

 

Do you offer drop shipping?

This is a service that we can do. If you place an order on the website when you log into your account. If you pop in the customers address, we will send it to them. However, please note that you MUST clearly state that this is a drop ship in the customer notes so that we know that no packing slip is to be made and it is a drop ship.

We do request that before you do this, you send us an email so that we are aware of this before you place orders and we can make a note of your store front. If we do not have this information, then the order will be treated as a normal order and packing slips will be included in the order.

What discounts can I get through Sparkle Fantasy?

We offer a variety of discounts, we have our makeup artist discounts, trade discounts, retail store discounts and whole sale discounts.

The level of discount will be arranged when the account is opened. We are always happy to review discount levels for people over a period of time.

I’m a blogger and I would love to work with you, how do I go about this?

We love working with bloggers and are always open to new bloggers becoming part of the family, please keep an eye out on our social media feeds as we will be doing calls for bloggers at certain times and what we are after may fit you perfectly.

However please don’t hesitate to contact us if you wish, however, please note that we are unable to respond to all blogger requests.